Business Process Management Maturity Model and Six Sigma: an Integrated Approach for Easier Networking

Business process management maturity model enables description of ''as-is'' enterprise’s state, from the perspective of process management maturity. In the hart of this model there are five factors or levers, critical for successful business process management implementation. These factors are: strategic alignment, process management, methods and technology, employees and business culture. Mentioned factors influence the state or the level of enterprise's maturity. The level of process management maturity can be: initial, define, management, quantitative management, continual improvement. When maturity factors or levers are analyzed simultaneously with maturity levels one can formulate two-dimensional business process management maturity model. However, concerning some shortfalls of this model, it is desirable to ennoble it with Six Sigma philosophy and methodology. This model can be very helpful when an enterprise has to make decision concerning different forms of networks, like joint ventures or strategic alliances. However, Business process management maturity model can help managers to make decision concerning franchising, because franchising success depends a great deal on maturity of an enterprise which represents franchisee buyer.